The CallVoyager Contact Center Suite is comprised of a set of tools and operating environment that allows you to configure flexible contact center communication applications, as well as customized voice applications.

We give you a path for your exact and complete solutions by empowering you to have full control of your Business Logic and Flow.

This CallVoyager software is deployed into major Telco Carriers, State and Local Government services, extremely large and small contact centers, many medium and small application environments. This software currently handles several million calls per month.


Main Menu

Feature List:


Call Flow and Routing

  • Intelligent In/Out Routing
  • Call Queueing to Agent Groups
  • Agent Dashboard Call Control
  • IVR
  • Least Cost Routing
  • Programmer Interface (API)

Dialing

  • Preview Campaign
  • Progressive Campaign
  • Broadcast Campaign
  • Predictive Campaign
  • Click-to-Call via API

Web Interface for Setup

  • Agent/Manager Logins
  • Agent Setup
  • VOIP Interfaces
  • Incoming Ph#’s
  • Dialing Campaigns
  • Call Queueing Setup
  • IVR Call Flow
  • Voicemail Setup
  • Live Activity View
  • Reports/Metrics Viewing
  • Recording Listening
  • Agent Dashboard Control
  • General Settings

Reports/Metrics

  • Call Detail Records (CDR)
  • All Agent Activities
  • Dialing Campaign Results
  • Queue Traffic

Monitoring

  • Listen, Barge, Whisper
  • Call Recording
  • Call Playback

Programmer Interface (API)

  • Provisioning Agents,Queues,Campaigns
  • Dialing
  • Call Control
  • Realtime Activity
  • Retrieve Metrics Data
  • Agent/Queue Assignments
  • Database Connection
  • Push/Pull Remote Data

Other Features

  • Screen Pop Control
  • CRM Integration via API
  • Realtime Posting of CDR
  • Some PBX Functionality
  • Voicemail
  • Text-To-Speech
  • Conferencing
  • Notify - Text, Email, Voice
  • Automated Texting
  • Multi VOIP Carriers

Want to resell under your own brand? We can take what we have and customize it specifically for your vertical market!